We strive for nothing less than ecstatic customers. Our goal is to make ordering candy online easy, flexible, and reliable — whether you're planning ahead or need something fast.
We get it — some candy emergencies just can't wait! Call us before placing your order and we'll help you pick the fastest route to your doorstep. Our team is available Monday–Saturday 9 am–6 pm and Sunday 12–5 pm ET.
We ship year-round from our retail store in Richmond Heights, Ohio to:
Contiguous U.S. — flat rate and free shipping options:
*Expedited services are not guaranteed for weekend delivery. Shipping carrier and service are selected to provide the best delivery experience for your order. Free shipping available within the contiguous U.S. only.
For all other addresses (Alaska, Hawaii, Canada, and international), shipping rates are calculated at checkout based on weight, location, and service level. These rates are set by the carrier, not by All City Candy.
Orders placed after 3 PM ET will be processed the next business day. Orders are not processed on holidays.
Need it faster? Expedited shipping options are available at checkout. For time-sensitive orders, add your required date in the checkout notes and we'll contact you if timing may be an issue.
Once your order ships, you'll receive a confirmation email with tracking information.
Delivery dates are estimates and are not guaranteed. All City Candy is not responsible for carrier delays. Orders are not processed on holidays.
Chocolate and gummies are heat-sensitive and may melt in warm temperatures.
If your order includes chocolate, gummies, or other melt-sensitive candy, please read our Warm Weather & Melt Protection Policy before placing your order. We do not issue refunds for melting.
All City Candy ships internationally via DHL Worldwide. Please note the following before placing an international order:
Manufacturers sometimes change recipes, and items don't always taste like we remember them. Gummies, taffy, chocolate, etc. will vary in texture, consistency, firmness, and flavor with different brands and manufacturers.
Candy is often made in small batches and color may vary from time to time. Color may also look different in person than on your computer screen.
Check your order carefully before hitting submit. As soon as you finalize your purchase, we start working on your order. If you need to cancel, please call us immediately. If the order has already been fulfilled, we will be unable to cancel it.
We ship fast — usually the same day! Orders received by 3 PM ET will go out the same day. Overnight and expedited deliveries are not guaranteed for weekend delivery. Orders are not processed on holidays.
Yes! We'll send an email confirmation with a tracking number as soon as your order ships.
Call us at 216-487-7070 or email us at info@allcitycandy.com before placing your order so we can advise you on the best delivery option. Please be advised that regardless of which shipping method you select, we cannot guarantee when your order will arrive, and we will not issue refunds on orders not delivered by a certain time.
Our customer service is available Monday–Saturday 9 am–6 pm and Sunday 12–5 pm ET.
Please call us or email us at info@allcitycandy.com within 48 hours of receiving your order to discuss any issues. Our customer service is available Monday–Saturday 9 am–6 pm and Sunday 12–5 pm ET. Phone: 216-487-7070.
If your product arrived damaged, please retain all packaging — including the shipping box, packing material, packing slip, and product packaging. We will request that you email photos of all these materials in order to assess the situation and proceed with a solution.
Because candy is a perishable item, and in compliance with Food & Drug Administration (FDA) policies, All City Candy cannot accept any candy for a refund unless it has been damaged in transit (excluding damage due to weather conditions).
Our website is tied to our inventory system and will not allow you to purchase more of an item than we have on hand. However, we'd love to work with you to secure the quantity you need — please call us at 216-487-7070 or email us at info@allcitycandy.com and we will do our best to accommodate you.
We love to make our customers happy! If there's an item you can't find, if you need a large quantity, or if you'd like a customized product or gift, we are at your service. Simply call us at 216-487-7070 or email us at info@allcitycandy.com with your request, and we will do everything we can to find or create what you are looking for.
Contact us within 48 hours of delivery with any issues and we'll make it right.
Customer service hours: Monday–Saturday 9 am–6 pm | Sunday 12–5 pm ET
