All City Candy ships year round to locations within the United States, Canada, and international countries serviced by DHL Worldwide. We ship from our retail location, All City Candy, in Richmond Heights, Ohio, just outside of Cleveland.
Our goal is to deliver your order in the best way to meet your needs so we have several options, from overnight to ground shipping via UPS. Shipping rates are calculated during the checkout process based on value, weight, geographic location and shipping method, before you confirm your order. Please see our Warm Weather Policy for conditions.
When will my order ship?
We know you’ll be waiting at the mailbox for your goodies, so we ship fast -- usually the same day! Orders placed by midnight usually ship the next business day, pending credit card verification. But please allow us up to two days during busy seasons. Orders are not processed on holidays.
When will my order arrive?
Items shipped via ground service should arrive within 5-9 business days. Alaska, Hawaii and US Territories, please allow 3 additional days for shipping.
Items shipped via expedited delivery should arrive within 2-4 business days.
Out of Stock Items
We make every effort to maintain our inventory and mark items “out-of-stock” or remove out-of-stock items from our website, but there may be a time that more items are sold during the day than we have on our shelves. If your order contains an item that is out of stock, we will ship the remainder of your order and adjust your order and shipping costs accordingly. Should this occur, we will contact you directly via email of the change.
Please contact us immediately if there is a mistake with your order so we can correct it as soon as possible. We work hard to ensure you order is filled accurately, but mistakes can occur.
Please be careful to provide us with an accurate shipping address to ensure a speedy delivery. Please note we cannot be responsible for an order shipped to the wrong address due to an incorrect address entered by a customer. Please make sure the shipping address is complete with floor, suite number, apartment number, etc.
Because candy is a perishable item, and in compliance with Food & Drug Administration (FDA) policies, All City Candy cannot accept any candy for a refund unless it has been damaged in transit (excluding damage due to weather conditions).Before finalizing your order, please consider the following:
We love those warm weather months -- sand castles, flip flops, swimming -- and nothing makes summer sweeter than candy! So we take extra care and attention to prevent melting when shipping during warm-weather months or to warm-weather climates.
Chocolate and candy made with gelatin are extremely heat sensitive and will melt in temperatures above 75 degrees Fahrenheit. When shipping items during warm weather months or to warm-weather climates, we recommend all heat sensitive items be shipped via expedited (2 Business Day) service. Free cold packs will be provided for those orders sent via expedited service to ensure the best possible protection from the heat.While we take extreme measures to make sure your order will arrive in excellent condition, we cannot guarantee that candy will not melt in transit during hot weather.
AllCityCandy.com (“We”) are committed to protecting and respecting your privacy.
A. Information We Collect
1. Non-Personally Identifiable Information
3. Privacy of Children and Sensitive Consumer Information
AllCityCandy.com is designed for those 13 years of age or older. AllCityCandy.com does not knowingly collect information from anyone under the age of 13.
Except for collecting payment information in connection with purchases, AllCityCandy.com does not knowingly obtain or store any Sensitive Consumer Information, such as Social Security Numbers and other government issued identifiers; insurance plan numbers; financial account numbers; information that describes the precise real-time geographic location of an individual; or precise information related to health or medical conditions.
AllCityCandy.com may periodically contact you using information supplied to the site. You may opt out of receiving certain communications, such as newsletters or other e-mails, by clicking on the unsubscribe link at the bottom of such e-mails or by e-mailing info@AllCityCandy.com. 3. Access to and Ability to Correct Personal Data
You have the right to review your personal data held by AllCityCandy.com. You also have the right to modify, correct, change or update your personal information or cause your personal information to be deleted from AllCityCandy.com’s database upon request. All requests to view, change, update, or delete your personal information may be made via e-mail at info@AllCityCandy.com or via postal mail to All City Candy, 746 Richmond Road, Richmond Hts., Ohio 44143.
C. Disclosure of Your Personal Information
1. Third Parties
2. Compliance with Law
We reserve the right to disclose your personal information, without prior notice to you, as required by law or when we believe that disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, or legal process served on our web site. Furthermore, we may share your personal information when we believe it is necessary to protect our interests or our property, to prevent fraud or other illegal activity perpetrated through AllCityCandy.com or using our name, or to prevent imminent bodily harm. This may include, but is not limited to, sharing information with other companies, lawyers, agents or government agencies.
3. Service Providers
We may employ service providers and other companies and individuals to perform functions and provide services on our behalf (e.g. credit card processing, shipping, and insurance). These entities may have access to your personal information to the extent needed to perform their functions and also to provide you with the services that you have requested.
We have implemented reasonable measures to protect the information we collect and store, taking into consideration the types of risks we face and the reasonable protections available to us. No method of protecting information is 100% secure, and we cannot guarantee its absolute security.
E. Privacy Practices Of Third Parties
Last Updated: July 7, 2014
These Website Terms and Conditions of Use (“Terms”) are entered into by and between you and AllCityCandy.com (“All City Candy”). In consideration of your use of and access to this Internet site, and the promises and obligations herein, you and All City Candy hereby agree as follows:
1. Changes In Terms
All City Candy shall have right at any time and without prior notice, at its sole discretion, to revise these Terms or to impose new terms and conditions with respect to access to or use of the All City Candy Sites. Such revisions and additions shall be effective immediately upon notice thereof, which may be given by any means, including without limitation posting the revised or additional terms and conditions on the All City Candy Sites. You are responsible for reviewing these Terms periodically for any modification to these Terms that may affect your rights or obligations hereunder. If you continue to use this site after modification of these Terms, you agree that you shall be deemed to be apprised of and bound by any modification by All City Candy to these Terms. ANY ACCESS OR USE OF THE ALL CITY CANDY SITES BY YOU AFTER NOTICE OF REVISIONS OR ADDITIONS TO THESE TERMS SHALL CONSTITUTE AND BE DEEMED TO BE YOUR AGREEMENT TO SUCH REVISIONS OR ADDITIONS. No modification to these Terms by any party other than All City Candy shall be valid or enforceable against All City Candy unless expressly agreed to by All City Candy in a writing signed by a duly authorized officer of All City Candy.
These Terms are effective until terminated by All City Candy. All City Candy may terminate these Terms without notice and at any time in connection with any of the All City Candy Sites. In the event of termination, you are no longer authorized to access those All City Candy Sites, and the restrictions imposed on you with respect to the Content, and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms shall survive termination.
All City Candy shall also have the right without notice and at any time to terminate some or all of the All City Candy Sites or any feature or portion thereof, or any products or services offered through them, or to terminate any individual's right to access or use of the All City Candy Sites or any feature or portion thereof.
3. Intended Users
The All City Candy Sites are not intended for or directed at children under the age of 13.
The text, images, photographs, graphics, logos, illustrations, descriptions, data, and other material provided by All City Candy on or through the All City Candy Sites, as well as the selection, assembly, and arrangement thereof, are referred to collectively as the "Content."
The Content is provided solely for personal, non-commercial purposes related to the placement of an order or shopping with All City Candy. Any other use of All City Candy Sites or Content or information contained on All City Candy Sites is strictly prohibited, unless the written permission of All City Candy is obtained first.
You acknowledge that the Content may contain errors, omissions, or typographical errors, or may be out of date. All City Candy therefore reserves the right to change, delete, or update any Content at any time and without prior notice (including after an order has been submitted) and to make such changes, deletions, or updates without prior notices.
Unless otherwise noted, all Content is protected by copyrights, trademarks, service marks, and other proprietary rights that are owned by All City Candy or by third parties that have licensed their use to All City Candy. You may view and use the Content only for your personal information and you shall retain intact all copyright and other proprietary notices. Except as provided in the foregoing, All City Candy does not grant to you or any person any right to use, reproduce, copy, modify, transmit, display, publish, sell, license, create derivative works, publicly perform, or distribute by any means, method, or process whatsoever, now known or hereafter developed, any of the Content on or transmitted through the All City Candy Sites, including without limitation by transferring, downloading, or otherwise copying any Content onto any disk drive or other storage medium. Any use of the Content, except as specifically permitted in these Terms or as otherwise expressly permitted in the Content or in a writing signed by All City Candy, is strictly prohibited.
5. Disclaimer and Limitation of Liability as to the All City Candy Site, Content, Products, and Services
ALL CITY CANDY MAKES NO WARRANTIES OR REPRESENTATIONS WHATSOEVER WITH RESPECT TO THE ALL CITY CANDY SITES OR ANY LINKED SITE OR ITS CONTENT, INCLUDING THE AVAILABILITY OF ANY SITE OR THE CONTENT, INFORMATION, AND MATERIALS ON IT OR THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THAT CONTENT, INFORMATION, AND MATERIALS. ALL CITY CANDY ALSO DOES NOT WARRANT OR REPRESENT THAT YOUR ACCESS TO OR USE OF THE ALL CITY CANDY SITES OR ANY LINKED SITE WILL BE UNINTERRUPTED OR FREE OF ERRORS OR OMISSIONS, THAT DEFECTS WILL BE CORRECTED, OR THAT THE ALL CITY CANDY SITES OR ANY LINKED SITE IS FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS.
WITHOUT LIMITING THE FOREGOING, ALL CONTENT PROVIDED ON OR THROUGH THE ALL CITY CANDY SITES IS PROVIDED TO USERS "AS IS," WITH NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY, OR ACCURACY. THE "AS IS" CONDITION OF CONTENT IS EXPRESSLY MADE A CONDITION OF ANY TRANSACTION ARISING THROUGH OR AS A RESULT OF THE ALL CITY CANDY SITES.
Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.
UNDER NO CIRCUMSTANCES SHALL ALL CITY CANDY, ITS SUPPLIERS, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, WHETHER IN CONTRACT OR IN TORT, INCLUDING NEGLIGENCE, ARISING IN ANY WAY OUT OF ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE ANY OF THE ALL CITY CANDY SITES OR ANY LINKED SITE OR ITS CONTENTS, INCLUDING WITHOUT LIMITATION LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF PROGRAMS OR OTHER DATA ON COMPUTER SYSTEMS OR OTHERWISE, EVEN IF ALL CITY CANDY IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, ALL CITY CANDY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES, WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THE ALL CITY CANDY SITES. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ALL CITY CANDY EXPRESSLY DISCLAIMS ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION AND NON-COMPLIANCE WITH ANY PRINTED DIRECTIONS.
You agree to defend, indemnify, and hold harmless All City Candy, All City Candy’s vendors, and their affiliates and related entities and their respective directors, officers, employees, and agents from and against all claims, losses, damages, liabilities, and costs (including without limitation reasonable attorneys' fees and court costs), arising out of or relating to your breach of these Terms or your access to or use of the All City Candy Sites. The foregoing indemnification obligation shall survive termination of these Terms and the operation of the All City Candy Sites or any product or service provided to you arising out of or relating to your use of the All City Candy Sites.
7. Third-Party Content Disclaimer
All City Candy may contain links to external, third party websites. By providing links to other websites, All City Candy does not guarantee, approve or endorse the information or products available at these sites, nor does a link indicate any association with or endorsement by the linked site to All City Candy. All City Candy does not operate or control and has no responsibility for the information, products and/or services found on any external sites. Nor do such links represent or endorse the accuracy or reliability of any information, products and/or services provided on or through any external sites, including, without limitation, warranties of any kind, either express or implied, warranties of title or non-infringement or implied warranties of merchantability or fitness for a particular purpose. Visitors to All City Candy Sites assume complete responsibility and risk in their use of any external sites. Visitors should direct any concerns regarding any external link to its site administrator or webmaster.
Except as otherwise provided in these Terms, any User Content you submit to All City Candy, including product reviews and comments, will be treated as non-confidential and non-proprietary, and All City Candy shall have a royalty-free, worldwide, perpetual, irrevocable, and transferable right to display, distribute, use, copy, publish, adapt, and or perform such User Content. Further, in submitting User Content to All City Candy, you grant us the right to use the name that you submit with any User Content.
9. Copyright Infringement Policy
9.1. Procedure for Reporting Copyright Infringement
If you believe that content hosted on AllCityCandy.com infringes your copyright, you may send us a notice of infringement in accordance with the Digital Millennium Copyright Act (“DMCA”). The contact information for AllCityCandy.com’s Designated Agent to Receive Notification of Claimed Infringement (“Designated Agent”) is listed below:
746 Richmond Rd.
Richmond Hts., OH 44143
Once AllCityCandy.com receives notification of infringement, it is our policy to remove any infringing content and terminate the accounts of repeat infringers.9.2 Counter Notification
If a counter notice is received by All City Candy, we may send a copy of the counter notification to the original complaining party informing the person that All City Candy may replace the removed content or cease disabling it. Unless the copyright owner files an action seeking a court order against the user, the removed material may be replaced or access to it restored by All City Candy at its discretion.
All notices given by you to us must be given to All City Candy by emailing info@AllCityCandy.com or writing to:
All City Candy
746 Richmond Road
Richmond Hts., Ohio 44143
We may give notice to you at either the e-mail or postal address you provide to us when placing an order.
No waiver by All City Candy of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.
If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the Terms and shall not affect the validity and enforceability of any other provisions of the Terms.
13. Entire Agreement
14. Law and Jurisdiction
These Terms and any legal proceedings between you and All City Candy shall be governed by, and interpreted in accordance with, the laws of the State of Ohio, without regard to conflicts of laws principles. Any legal proceeding brought against either of the parties hereto with respect to these Terms shall be brought in the federal and state courts located in the State of Ohio, and each client and All City Candy hereby consents to the exclusive jurisdiction of any such court and waives any defense or opposition to such jurisdiction.
Question or Comments: Contact Customer Service at info@AllCityCandy.com
Terms last updated: February 10, 2016.