Candy may soften in warm weather. Choose melt protection for best results. Orders ship Monday–Wednesday. Melted candy is not refundable.
Candy + heat = tricky business 🍫☀️ We take extra care when shipping meltable candy, but warm weather can still impact your order. Please review the information below before placing your order.
Chocolate, gummies, and other heat-sensitive candy may soften or melt in warm temperatures. Melt protection is strongly recommended during warm weather.
We take extra steps to help minimize melting during transit, including:
Orders with melt protection typically ship Monday–Wednesday to help avoid packages sitting in transit over the weekend.
You may select melt protection on eligible product pages or at checkout:
Melt protection is charged once per order, even if selected on multiple items.
• Choose 2-day shipping or faster
• Ship to a business or attended address
• Avoid delivery locations where packages may sit outside
• Order early in the week (Monday–Wednesday)
Your candy may arrive soft during warm weather. This is normal and does not mean it is damaged.
Bring your package inside promptly and allow candy to rest at cool room temperature before handling.
Do not refrigerate or freeze, as this can affect texture and quality.
While we take every precaution, we cannot guarantee candy will not melt in transit during warm weather.
We do not offer refunds or replacements for melting.
Orders left outside or exposed to heat after delivery are not covered.
If something doesn't look right, contact us within 48 hours of delivery.
Customer service hours: Monday–Saturday 9 am–6 pm | Sunday 12–5 pm ET
